Terms & Conditions SnowKeys:

Here is a quick summary, which in no way substitutes for reading the entire agreement.

1. We help people find and reserve mountain Holiday Homes through our website. However, we are not a travel agency and we do not provide or own travel services or accommodations ourselves. When you inquire or book a Holiday Home you will be dealing with our Managers directly, including the rental, refund and cancellation policy of each supplier.

2. We collect reviews from our Tenants about their holiday experience. We also collect reviews from the Managers in relations to Tenants ratings. If you are submitting a review, we will protect your privacy and retain the to publish and use your review.

3. We list Holiday Homes and resort information. If we include information about Holiday Homes, you manage or own you agree that you will provide us accurate information about your Holiday Homes and Tenants. We retain the right to publish and use this information.

4. We protect our brand, content, Website and users. We limit our liability from and disclaim any attempt to discredit SnowKeys.

5. SnowKeys is a website specially catering for winter sport and mountain holidays. Our “Snowcial” Network enables our users, whether Managers or Tenants, to submit information and experiences, good or bad which will improve holidays experiences for others.


Below is a list of terms and definitions for these General Terms & Conditions

SnowKeys: Trademark of “ La Clau de Neu Bernardus” and affiliated enterprises, hereinafter to be referred to as SnowKeys.

Tenant: A natural or other person who rents or desires to rent a Holiday home from SnowKeys website.

Manager: The legal owner of a Holiday Home (or his representative), or a professional affiliate partner who has listed the Holiday Home on the website.

Third party: Every other legal or other entity other than SnowKeys, the manager or Tenant.

Booking: A reservation of a Holiday Home accepted by the manager.

Listing: Holiday Home or publication on the website.

Holiday Home: Listed Chalet, Apartment. Hotel room or Private room on the website.

Stay: The actual use of a Holiday accommodation.

Voucher: Booking and rental agreement.

Net rental price: The basic rental price determined by the Manager without any booking fees or other additional cost.

Website: www.snowkeys.com or related.


We urge all users to be responsible for their use of this website and any transaction entered into a result of either listing a property or renting a property. We do not own or manage, nor can we contract for, any vacation rental property listed on the Website. SnowKeys acts as a venue to allow Managers who advertiser on the Website (each, a “Manager”) to offer for rent specific Holiday Homes to potential Tenants, including various ways for users to communicate with one another and enter into a rental agreement. We are not a party to the rental agreements between the tenant and the manager. As a result, any part or an actual or potential agreement between a tenant and a manger, including the quality, conditions, safety or legality of the properties advertised, the accuracy of the listing content, the ability of managers to rent Holiday Home or the ability of of tenants to pay for a holiday home are solely the responsibility of each user. You acknowledge and agree that you may be required to enter into a separate rental agreement with the manager prior to making a booking or purchasing a product or service and such agreement may place additional restrictions on your booking, product or service,


As a condition of your use of this website, you warrant that you are at least 18 years or age, you possess the legal authority to create a binding legal obligation, you will use this website in accordance with our terms&conditions , you will only use this website to make legitimate reservations for you or for another person for whom you are legally authorized to act, all information supplied by you on this website is true, accurate, current and complete, and if you have a SnowKeys account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you. We retain the right at our sole discretion to deny access to anyone to this website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this agreement.


SnowKeys is protection your privacy. Please click here to review our current Privacy Policy, which also governs your use of SnowKeys.com , to understand our practices Privacy Policy

If you provide your e-mail address to SnowKeys, you agree to allow us to add your e-mail to our database of users. You may receive one or more promotional emails either from us or one of our affiliates. You are welcome to opt not to receive these promotional messages. In the event that you use any of our tools that we may form the time to time offer that integrate in any way with a third party website to which you have provided data or information, you acknowledge and agree that such third websites shall be responsible for how the data or information you have provided to such websites is handled.


The license to use the website only extends to the use expressly described herein. The content and information on this website (including, but not limited to, price and availability of vacation rental properties and travel services), as well as the infrastructure used to provided such content and information, is proprietary to us or our suppliers and providers, You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from transfer, or sell or re-sell any information, software, products, or services obtained from or through this website, Additionally , you agree not to:

Use this website or its contents for any commercial purpose; make or use the website to make, any speculative, false, or fraudulent reservation, reservation request or any reservation in anticipation of demand;

Access, monitor, reproduce, upload, republish, distribute, transmit, display or copy any content or information of this website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission;

Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;

Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportional large load on our infrastructure, adversely affects the performance of the website, or infringers on our copyright or the copyright of our suppliers;

“Frame”, or “Mirror” or otherwise incorporate any part of this website into other website without our prior written authorization;

Take any action that may undermine the feedback or rating systems, including posting false, inaccurate or misleading feedback, ratings and reviews:

Sell, offer for sale, transfer, or license any portion of the website in any form to any third parties; or

Post or transmit any false, inaccurate, misleading, unlawful, threatening, libellous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law;

Or for any other purpose that is unlawful or prohibited by this agreement.


Offers on the website are not binding and occur subjects to interim changes. All indications on the website is esteemed to be supplied in good faith and still occurs with a proviso of interim adjustments. SnowKeys is clearly not bound to errors or omissions on its website. SnowKeys carries no responsibility for general information on the website and the information drawn up there which has been established under the responsibility of a third party. The tenant declares to have taken cognisance of the circumscription of the holiday home on the website and not further circumscriptions are desired. Prices remain inclusive of VAT if appropriate, but excludes cost of accident insurance, a cancelation or travel insurance, the current applied prices and tariffs are exclusively mentioned on the website. Mentioning of prices and tariffs occur under reservations of obvious errors and omissions.


A booking reservation between the manager and the tenant is brought about by confirmation of an electronic (internet/email) booking of a holiday home in the website. After SnowKeys have received the first payment the booking is definitive and the tenant receives a confirmation and a voucher which serves as proof of the agreement, (Please make sure you always bring a printed copy with you). The voucher is sent by SnowKeys, which contains all relevant details for the stay in the booked Holiday Home. In the interest of a good booking and the prevention of misunderstanding, after receiving the booking confirmation or rental agreement, the tenant is required to thoroughly check the booked details and report incompleteness or inaccuracies within 5 days to SnowKeys after the receipt of the booking confirmation or voucher. If a similar mention is outside the constituted terms, then the tenant in not entitled to invoke the incompleteness or inaccuracy of the booking confirmation/rental agreement. In case of the tenant booking through the website a Holiday Home from a professional affiliated partner it may be possible the voucher will be provided directly from the the affiliated partner. In this case the tenant will also have to accept their terms and conditions.


In case of a completed rental agreement by use of the website, SnowKeys will collect over the net rental price 10% commission to the manager and 0% to the tenant. So the the tenant is free of additional cost. The rental price as shown on the SnowKeys website includes this commission and booking fees, so there will be no additional cost payable to SnowKeys. In case of a booking the exact amount due will appears on the booking confirmation sent by SnowKeys or one of his affiliate partners.


A: The first and confirmation payment of 10% of the rental price will be collected by SnowKeys at the initial booking.

B: The second payment of 90% of the net rental price will be directly transferred to the manager and must be settled as required by the manager. T

C: In case there is a booking within 7 days before the first day of stay the total rental fee must be paid in cash at the day of arrival or with a proof of the bank tranfer.

D: In the case of the tenant is booking through the website from a professional affiliate partner it may be possible the payments have to be paid directly to the affiliate partner.


Because SnowKeys has no party in the rental agreement, the cancelation and the refund policy is something between the manager and the tenant and depends on the rules of the manager. SnowKeys offer their users a tailor made insurance as well as a cancelation insurance which can cover these situations. In case the cancelation is made, by the manager and is against the will of the tenant, or the Holiday home is not available, SnowKeys will refund 100% of the down payment made to SnowKeys to the tenant.


The manager can choose to include security deposits in their listing (“Security Deposits”). Each listing will describe whether a Security Deposit is required for the applicable Holiday Home. If a Security Deposit is included in a listing for a confirmed booking of a Holiday home, the deposit will be paid and repaid in mutual agreement.


On the arrival day at the Holiday Home, the manager will have provided the keys to the tenant unless otherwise stipulated in the voucher, on an arrival outside the agreed time, the tenant needs to contact the manager directly. It is important that the tenant conducts him/herself as a good tenant and use the Holiday home in accordance to the user instructions given by SnowKeys and/or the manager. The tenant is lawfully responsible for any damages to or in the Holiday home. In such case, any damages need to be reported by the tenant directly to the manager. Reparation or replacement costs need to be paid immediately and directly by the tenant to the manager. On departure day, the tenant is required to vacate the Holiday home at the time stipulated on the voucher, the tenant needs to leave the Holiday home in a decent state – meaning: leave the house cleanly swept and all furniture and other items complete and as they were on arrival. Dishes and cutlery need to be washed and stared away at their original place. The manager will check the state of the Holiday home before the departure of the tenant. If the tenant has not complied with with the obligation to leave the house in a decent state, the manager may charge an additional cleaning fee or settled with the deposit.


SnowKeys cannot be held liable for the damage caused in the Holiday home by the tenant or third party. SnowKeys is not responsible for disruptions in and around the Holiday home, as but not excluding, interruptions of current water supplies and technical installation, not or untimely announced building activities and entrances - or main roads.


The manager is authorized to cancel the rental agreement with immediate effect in case of notice of default, and neglect of the fulfilment of important issues, which have to be applied to, to stated ibn the rental agreement and/or these conditions. In case the tenant has been summoned to this, not acting as a good tenant, in particular if the tenant, in spite of warnings from the manager, caused serious hindrance to his/her accommodation surroundings.


The tenant is entitled to submit his/her grievances by means of a complaint to SnowKeys, SnowKeys needs to handle a complaint adequately and with capable speed, thus handling the complaint with the criterion of reasonableness and fairness, SnowKeys however is never responsible for the acts of a manager or a tenant and occurs only as a mediator.

Company details

Snowkeys is a trademark of La Clau de Neu Bernardus S.L.

Bank account: NL77 INGB 0006 0848 02
ING Noordwijk

Chamber of commerce:

Registre de Societats Merchantils